After completing this chapter, you should be able to:

1. Describe the Big Five personality dimensions.

2. Explain the benefits of understanding and identifying personality profiles.

3. Describe your stress personality type.

4. List causes of stress, and describe how to be more effective at controlling stress.

5. Describe the four learning styles and know which is your preferred learning style.

6. Describe six biases affecting perception.

7. Explain the importance of first impressions and how to project a positive image.

8. Define the following 19 key terms (in order of appearance in the chapter):