After completing this chapter, you should be able to:

1. Explain five principles of organization.

2. Explain six types of departmentalization.

3. Identify contemporary organization trends.

4. Describe how communication flows through organizations.

5. Explain the advantage the all-channel communication network has over the other networks.

6. List the three primary message transmission channels.

7. Describe how to deal with an emotional employee.

8. Explain how to give effective criticism.

9. Define the following 14 key terms (in order of appearance in the chapter):