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Multiple-Choice Quiz
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1
All of the following are techniques used by organizations to facilitate upward communication EXCEPT,
A)observation.
B)suggestion systems.
C)employee meetings.
D)attitude surveys.
2
In which of the following scenarios is a telephone not an appropriate medium of communication?
A)Checking up on things
B)Quick exchanges of information
C)Delegating tasks
D)Saving travel time
3
This part of speech often answers the which, what kind of, and how many questions in a sentence.
A)Nouns
B)Adverbs
C)Conjunctions
D)Adjectives
4
Some people don't like to use the word criticizing and prefer the word ______.
A)commentary
B)exposition
C)critiquing
D)judgement
5
The goal of criticism should be to improve ______ while maintaining human relations, not to get even or show superiority.
A)personality
B)motivation
C)communication
D)performance
6
Division of labor refers to the degree to which tasks are subdivided into separate jobs.
A)True
B)False
7
Process departmentalization is an offshoot of product departmentalization.
A)True
B)False
8
Learning organization is clearly departmentalized.
A)True
B)False
9
Horizontal communication is also called lateral communication.
A)True
B)False
10
Rumors often start when management disastrously tries to hide things from employees.
A)True
B)False





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