Introduction Corporate Information Strategy and Management

Case I-1 IBM's Decade of Transformation: Turnaround to Growth

Module 1 IT and Business Advantage

• Chapter 1 Understanding Business Models
• Chapter 2 IT Impact on Business Models
• Chapter 3 IT Impact on Organizations
• Chapter 4 Making the Case for IT
  • Case 1-1 The Five Competitive Forces that Shape Strategy
  • Case 1-2 Amazon.com: The Brink of Bankruptcy
  • Case 1-3 Canyon Ranch
  • Case 1-4 Boeing's e-Enabled Advantage
  • Case 1-5 Royal DSM N.V.: Information Technology Enabling Business Transformation

Module 2 The Business of IT

• Chapter 5 Understanding IT Infrastructure
• Chapter 6 Assuring Reliable and Secure IT Services
• Chapter 7 Managing Service Delivery
• Chapter 8 Managing IT Project Delivery
  • Case 2-1 CareGroup
  • Case 2-2 The iPremier Company (A): Denial of Service Attack
  • Case 2-3 Ford Motor Company: Supply Chain Strategy
  • Case 2-4 The Power of Virtual Integration: An Interview with Dell Computer's Michael Dell
  • Case 2-5 Strategic Outsourcing at Bharti Airtel Limited
  • Case 2-6 Cisco Systems, Inc.: Implementing ERP

Module 3 IT Leadership

• Chapter 9 Governance of the IT Function
• Chapter 10 Leadership of the IT Function
  • Case 3-1 Information Technology and the Board of Directors
  • Case 3-2 Volkswagen of America : Managing IT Priorities
  • Case 3-3 The AtekPC Project Management Office

Concluding Thoughts

• Case C-1 The ITC e-Choupal Initiative