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| 1 | |
Basic principles of organization design |
| | A) | include departmentalization but not specialization. |
| | B) | are usually the same for large and small businesses. |
| | C) | will only be achieved if the firm eliminates division of labor. |
| | D) | can only be achieved if the firm implements mass production. |
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| 2 | |
Mo was hired by a firm that has a very bureaucratic organization. Mo is likely to encounter which of the following conditions in his firm? |
| | A) | few layers of management |
| | B) | many rules and regulations that employees are expected to follow |
| | C) | a career path that requires employees to change departments on a regular basis |
| | D) | departmentalization by customer group |
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| 3 | |
In a(n) _____________ organization, decision-making authority is maintained at the top level of management. |
| | A) | compartmentalized |
| | B) | standardized |
| | C) | inverted |
| | D) | centralized |
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| 4 | |
Within its production department, Marlin Manufacturing has shift leaders, supervisors, assistant plant managers, plant managers, product group managers, assistant division managers, division managers, an assistant vice president for production, and a vice president in charge of production. Marlin Manufacturing is an example of a(n) ____________ organization. |
| | A) | tall |
| | B) | wide |
| | C) | cross-functional |
| | D) | decentralized |
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| 5 | |
Which of the following positions in a firm would be classified as a staff position? |
| | A) | an assembly line worker for a major auto manufacturer |
| | B) | the chief executive officer of a small corporation |
| | C) | a sales manager for a chain of clothing stores |
| | D) | a lawyer employed in the legal department of a manufacturing corporation |
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| 6 | |
Groups of employees from different departments who work together on a long-term basis are members of: |
| | A) | focus groups. |
| | B) | control groups. |
| | C) | cross-functional self-managed teams. |
| | D) | intrapreneurial teams. |
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| 7 | |
As the head of the marketing department, Jody works with others on complex and challenging projects. The level of detail in this work requires Jody to spend a significant amount of time with her employees providing advice and support. Within the marketing department, Jody probably has a(n) ________ span of control. |
| | A) | wide |
| | B) | narrow |
| | C) | unlimited |
| | D) | functional |
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| 8 | |
The process of rating an organization's practices, processes, and products against the best of the world is known as: |
| | A) | ratio analysis. |
| | B) | analysis of variance (ANOVA) |
| | C) | benchmarking. |
| | D) | a PERT (program evaluation and review technique) analysis |
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| 9 | |
If a firm decides to let another company that specializes in accounting services handle all of its financial records and prepare its tax forms. This is an example of: |
| | A) | outsourcing. |
| | B) | functional reassignment. |
| | C) | functional inversion. |
| | D) | benchmarking. |
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| 10 | |
The _____________ consists of the relationships that develop spontaneously as employees meet and form power centers. |
| | A) | informal organization |
| | B) | bureaucratic structure |
| | C) | secondary organization |
| | D) | formal organization |
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