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| 1 | |
Which tool is used to move between Outlook programs? |
| | A) | To Do bar |
| | B) | Inbox |
| | C) | Navigation pane |
| | D) | Reading pane |
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| 2 | |
Which of the following is an example of an Internet e-mail address? |
| | A) | msmith.abc.com |
| | B) | msmith@abc.com |
| | C) | msmith.abc@com |
| | D) | msmith//http.www.@abc.com |
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| 3 | |
When sending an e-mail to multiple recipients, what character separates the e-mail addresses in the To: box? |
| | A) | , (comma) |
| | B) | . (period) |
| | C) | ; (semicolon) |
| | D) | : (colon) |
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| 4 | |
What is the purpose of a BCC box in an e-mail address? |
| | A) | It sends bridged copies of a message to clients. |
| | B) | It sends copies of a message without revealing the addresses to the recipients. |
| | C) | It receives blind copies of a message in the Inbox. |
| | D) | It receives bundled content messages. |
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| 5 | |
While viewing the Inbox, what button is used to start a new e-mail message? |
| | A) | Message |
| | B) | Quick Start |
| | C) | New |
| | D) | Send |
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| 6 | |
What are the names of Outlook’s main programs? |
| | A) | Mail, Calendar, Contacts, and Tasks |
| | B) | Mail, Calendar, Address Book, and To Do List |
| | C) | E-Mail, Calendar, Contacts, and Tasks |
| | D) | Inbox, Calendar, Address Book, and Tasks |
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| 7 | |
What is visible when the Navigation pane is in a Normal view, not minimized? |
| | A) | Inbox, Calendar, and Contacts for the selected component |
| | B) | Inbox, sent items, and attachments for the selected component |
| | C) | Drafts, Inbox, Deleted Items, and Junk E-mail for the current component |
| | D) | Folders, views, and commands/features for the current component |
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| 8 | |
Which term best describes Outlook? |
| | A) | Database manager |
| | B) | Messaging client |
| | C) | Presentation client |
| | D) | Spreadsheet manager |
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| 9 | |
What is the keyboard command to reply to an e-mail message? |
| | A) | [Alt]+[R] |
| | B) | [Ctrl]+[R] |
| | C) | [Shift]+[R] |
| | D) | [Ctrl]+[Alt]+[R] |
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| 10 | |
If you have a sent an e-mail message, what folder would you access to resend it? |
| | A) | Drafts |
| | B) | Inbox |
| | C) | Outbox |
| | D) | Sent Items |
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