Learning Outcomes
After studying this chapter, you should be able to:
Discuss the ways practices explain their financial policies to patients. |
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Describe the purpose and content of patients’ statements and the procedures for working with them. |
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Compare individual patient billing and guarantor billing. |
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Discuss the responsibilities of a collection specialist, and describe other positions that are typically part of the billing and collections function. |
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Describe the processes and methods used to collect outstanding balances due to the medical practice. |
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Explain how the medical practice can pursue patients who have not paid their overdue bills. |
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Discuss the tools that can be used to locate unresponsive or missing patients. |
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Describe the procedures for clearing uncollectible balances from the practice’s accounts receivable. |
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Explain the purpose of a retention schedule and the requirements for retaining patient information. |