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Office Skills: A Practical Approach
Office Skills: A Practical Approach, 3/e
Margaret Horsfall, Formely Homesglen TAFE
Shirley Cairns, Moreton Institute of TAFE, Mount Gravatt


Training Package Coverage


Covering the following competencies:

BSBCMN101A
BSBCMN102A
BSBCMN103A
BSBCMN104A
BSBCMN105A
BSBCMN106A
BSBCMN109A
BSBCMN201A
BSBCMN202A
BSBCMN203A
BSBCMN204A
BSBCMN205A
BSBCMN206A
BSBCMN207A
BSBCMN208A
BSBCMN209A
BSBCMN210A
BSBCMN211A
BSBCMN212A
BSBCMN215A
BSBCMN302A
BSBCMN304A
BSBCMN305A
BSBCMN307A
BSBCMN309A
BSBCMN310A
BSBCMN311A
BSBCMN312A
BSBCMN313A
BSBCMN402A
BSBCMN404A
BSBCMN410A
BSBFLM303A
BSBADM405A
BSBADM406A
Prepare for work
Complete daily work activities
Apply basic communication skills
Plan skills development
Use business equipment
Follow workplace safety procedures
Follow environmental work practices
Work effectively in a business environment
Organise and complete daily work activities
Communicate in the workplace
Work effectively with others
Use business technology
Process and maintain workplace information
Prepare and process financial/business documents
Deliver a service to customers
Provide information to clients
Implement improved work practices
Participate in workplace safety procedures
Handle mail
Participate in environmental work practices
Organise personal work priorities and development
Contribute to personal skill development and learning
Organise workplace information
Maintain business resources
Recommend products and services
Deliver and monitor a service to customers
Maintain workplace safety
Support innovation and change
Maintain environmental procedures
Develop work priorities
Develop teams and individuals
Coordinate implementation of customer service strategies
Contribute to effective workplace relationships
Organise meetings
Organise business travel