| PART 1 | Introduction |
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| Chapter 1 |
What is management?
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| Chapter 2 |
Evolution of management
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| PART 2 | The environmental context of management |
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| Chapter 3 |
Managing the environment: organisational culture
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| Chapter 4 |
Managing change and diversity
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| Chapter 5 |
Attitudes, values, ethics and corporate social responsibility
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| PART 3 | Managing people |
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| Chapter 6 |
Managing leadership
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| Chapter 7 |
Managing motivation
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| Chapter 8 |
Managing decision-making
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| Chapter 9 |
Managing human resources
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| PART 4 | Managing organisations |
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| Chapter 10 |
Managing strategy and structure: planning
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| Chapter 11 |
Managing information: communication and technology
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| Chapter 12 |
Managing in a global environment
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| Chapter 13 |
Managing control processes: operations management
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| PART 5 | Revolution of management |
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| Chapter 14 |
Fads, fashions and the future of management
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