• Manager's Hot Seat (Course-wide Content)

LEARNING OUTCOMES

After studying this chapter, students should be able to:

10.1 Describe problem performance and identify the symptoms of a troubled employee.

10.2 Explain the general approach to employee counseling, explain its rules and limitations, and know when a troubled employee should be referred to a professional counselor.

10.3 Identify the various kinds of absenteeism and know the recommended remedial approaches for each.

10.4 Recognize alcoholism and illegal substance abuse among employees, and know how to respond appropriately.

10.5 Explain the goals of performance management, the most common types of offenses that require disciplinary action, and the range of employee responses to it.

10.6 Differentiate between constructive and progressive discipline, know the four elements of the "hot-stove" rule, and recognize the necessity of due process and having a just cause when firing an employee.