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True or False
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1
Problem performance encompasses job performance that does not measure up to established standards of output or quality and behavior that is distracting or disruptive to the normal conduct of operations.
A)True
B)False
2
When counseling an employee, a supervisor should maintain tight control of the conversation to avoid arguments.
A)True
B)False
3
An alcoholic employee is just another kind of employee except that the case is aggravated and may need the help of a professional.
A)True
B)False
4
Cyberloafing refers to employees using their computers at work for activities that are related to their job responsibilities.
A)True
B)False
5
Effective administration of discipline requires impartiality, good judgment, and courage.
A)True
B)False
6
People are more likely to break rules when the supervisor is a good leader, when sincere interest and real caring are shown toward employees, and when employees get satisfaction from their work.
A)True
B)False
7
Constructive discipline means that the penalties for substandard performance or broken rules get increasingly harsh as the condition continues or the infraction is repeated.
A)True
B)False
8
When firing someone, a supervisor should invite as many people as possible to serve as witnesses.
A)True
B)False
9
A drug addict is different from an alcoholic because an addict poses more safety issues.
A)True
B)False
10
Professionals cannot offer any services that a supervisor cannot offer.
A)True
B)False





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