• Manager's Hot Seat (Course-wide Content)

LEARNING OUTCOMES

After studying this chapter, students should be able to:

6.1 Explain why employees need to be trained and what should be emphasized.

6.2 Discuss the training roles of supervisors and their relationships with the training department.

6.3 Understand how employees learn best and how learning principles can be used in the four-step method of training.

6.4 Choose appropriate training methods and aids to assist the learning process, as well as the major ethical issues in training.

6.5 Define transfer of training and explain the actions a supervisor can take to ensure that a payoff is received from training.