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| 1 | |
There are four ways to provide training for your employees. Which is not one of them?
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| | A) | Trial-and-error |
| | B) | Hit-or-miss |
| | C) | Sink-or-swim |
| | D) | Hook-and-latch |
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| 2 | |
Most good training is conducted to improve employee's present or potential job performance. This is driven by a focus on ___________________.
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| | A) | inconsistent work performance |
| | B) | customer wants and desires |
| | C) | the employer's desire to get the most out of the employee |
| | D) | the self-development of the employee |
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| 3 | |
Employees dire to grow and take on new responsibilities, therefore supervisors must take on the role of _________________ to show them how.
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| | A) | parental figure |
| | B) | coach |
| | C) | coach |
| | D) | friend |
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| 4 | |
Begin the training process as soon as possible so that the new employee gets off on the right foot, and make it a ___________________ moment.
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| | A) | fun |
| | B) | memorable |
| | C) | challenging |
| | D) | teachable |
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| 5 | |
Knowledge is information that can be learned from reading, listening, or observation. This provides a strong foundation for ________________________.
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| | A) | thinking |
| | B) | conversation |
| | C) | reformatting |
| | D) | effective action |
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| 6 | |
A job breakdown analysis requires two elements, observation of the job being done correctly and recognizing the ______________________.
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| | A) | challenges |
| | B) | flaws |
| | C) | key points |
| | D) | inconsistencies. |
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| 7 | |
The three dimensions which need to be involved when getting an employee to learn are ____________________.
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| | A) | benefit, purpose, and application |
| | B) | time, day, and purpose |
| | C) | pay, workload, and time-off |
| | D) | their hands, heads, and hearts. |
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| 8 | |
There are three unique learning styles. They are visual, auditory, and _____________.
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| | A) | tactile. |
| | B) | taste. |
| | C) | movement. |
| | D) | kinesthetic. |
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| 9 | |
There are ethical issues that affect the trainer and training. Some pitfalls that should be avoided are competence, _____________, _____________, and boundaries.
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| | A) | prejudice |
| | B) | character |
| | C) | confidentiality |
| | D) | both A and C are correct |
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| 10 | |
Having an employee learn while shadowing or being mentored by another experienced employee cuts back on the high cost of training. This will benefit both ___________________ and __________________ cost.
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| | A) | seen; unseen |
| | B) | direct; indirect. |
| | C) | predicted; unpredicted |
| | D) | on-set; off-set |
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