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| 1 | |
Which of the following is one of the supertrends shaping the future of business? |
| | A) | More restrictions on international trade. |
| | B) | Longer production runs. |
| | C) | Increased population in developed countries. |
| | D) | More sales in the form of countertrade rather than currency. |
| | E) | A more segmented marketplace requiring niche products. |
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| 2 | |
The response to an unanticipated problem or opportunity is known as a(n) |
| | A) | proactive change. |
| | B) | pressure innovation. |
| | C) | unplanned organization development. |
| | D) | reactive change. |
| | E) | product innovation. |
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| 3 | |
The differing attitudes of Millennials compared to previous generations are an example of which force for change originating outside the organization? |
| | A) | demographic characteristics |
| | B) | leadership |
| | C) | unmet needs |
| | D) | perceptions |
| | E) | market changes |
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| 4 | |
Innovative change is the most threatening type of change to employees. |
| | A) | True |
| | B) | False |
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| 5 | |
In the Lewin change model, in which stage do managers help employees to integrate changed attitudes and behavior into their normal ways of doing things? |
| | A) | Consolidating |
| | B) | Unfreezing |
| | C) | Refreezing |
| | D) | Changing |
| | E) | Anchoring |
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| 6 | |
The organizational development process is made up of |
| | A) | diagnosis, planning, organizing, and controlling. |
| | B) | recognizing problems, overcoming resistance, and executing well. |
| | C) | controllable and uncontrollable factors. |
| | D) | diagnosis, intervention, evaluation, with feedback to refine the diagnosis. |
| | E) | recognizing problems, planning, organizing, and controlling. |
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| 7 | |
Observing employee communication patterns and teaching them skills to improve is a part of the treatment step in the OD process. |
| | A) | True |
| | B) | False |
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| 8 | |
Procter & Gamble CEO A. G. Lafley argues that ________ builds on creativity and invention to meaningfully change customers' lives. |
| | A) | ingenuity |
| | B) | innovation |
| | C) | novelty |
| | D) | advancement |
| | E) | progress |
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| 9 | |
Which of the following is one of Berkun's six seeds of innovation? |
| | A) | luck |
| | B) | integrity |
| | C) | curiosity |
| | D) | speed |
| | E) | fear |
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| 10 | |
A(n) ______ is a change in the appearance or the performance of a product or a service or the creation of a new one. |
| | A) | process innovation |
| | B) | incremental innovation |
| | C) | manufacturing innovation |
| | D) | product innovation |
| | E) | radical innovation |
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