Instructors' Resources

We understand that, in today's teaching environment, offering a textbook alone is not sufficient to meet the needs of the many instructors who use our books. To teach effectively, instructors must have a full complement of supplemental resources to assist them in every facet of teaching from preparing for class, to conducting a lecture, to assessing students' comprehension. Introduction to Help Desk Concepts and Skills offers a fully integrated supplements package, as described below.

Instructor's Resource Kit

The Instructor's Resource Kit contains test banks, Instructor's Manual, PowerPoint presentation slides, answer keys to the end-of-chapter exercises, and image banks.

The test bank is a computerized test bank with ExamView Pro® test generating software. ExamView is a testing tool that lets you create paper and online tests. This test generator is ideal for building tests, worksheets, and study guides (practice tests) in any subject. Using the online testing features, you can access numerous reports that will help you focus on your students' learning needs. The test bank for Introduction to Help Desk Concepts and Skills contains 600 questions, including multiple choice, fill-in-the-blank, and short answer questions. Each question is accompanied by the correct answer, the level of learning difficulty, and the corresponding page references.

The Instructor's Manual includes detailed lecture outlines with Lecture Notes and Teaching Tips, additional quizzes which can be used as a pretests/posttests, and additional projects.

The PowerPoint Presentation slides are available as a lecture presentation developed in Microsoft PowerPoint. These slides correspond to related text material, which is an ideal format for you to customize to your own needs.

The Answer Key provides the solutions to all of the end-of-chapter exercises from the textbook.

The image bank includes all of the figures and illustrations from the textbook in an HTML interface that is browsable by chapter. These figures and illustrations can be used to customize your powerpoint presentations, create transparencies, or be adapted for other classroom needs.