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Chapter Objectives
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  1. To understand the role consumer behavior plays in the development and implementation of advertising and promotional programs.
  2. To understand the consumer decision-making process and how it varies for different types of purchases.
  3. To understand various internal psychological processes, their influence on consumer decision making, and implications for advertising and promotion.
  4. To recognize the various approaches to studying the consumer learning process and their implications for advertising and promotion.
  5. To recognize external factors such as culture, social class, group influences, and situational determinants and how they affect consumer behavior.
  6. To understand alternative approaches to studying consumer behavior.









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