Learning Objectives

[1] Name five “soft” and four “hard” influence tactics, and summarize the practical lessons from influence research.

[2] Identify and briefly describe French and Raven’s five bases of power.

[3] Define the term empowerment, and explain how to make it succeed.

[4] Define organizational politics, explain what triggers it, and specify the three levels of political action in organizations.

[5] Distinguish between favorable and unfavorable impression management tactics.

[6] Explain how to manage organizational politics.