Internet Exercises


1			http://www.pfizer.ca/ Pfizer Canada is the Canadian operation of New York-based Pfizer Inc, the world's largest pharmaceutical company. Pfizer's mission is to discover and develop innovative medicines and other products to improve the quality of life of people and animals around the world. Since the acquisition of Warner-Lambert Company in 2000 and Pharmacia Corporation in 2003, Pfizer has become one of the world's largest companies. Pfizer Canada is one of the top investors in Canadian R&D, investing more than $190 million in 2005. After exploring this Website, prepare a two-page report responding to the following questions. Identify the four key external forces for change. How could each of these forces impact this organization? Explain. Identify the source of internal forces for change. What are target elements of change? Why are they important?




2			http://www.xerox.ca/ Xerox’s mission statement is “Our strategic intent is to help people find better ways to do great work -- by constantly leading in document technologies, products and services that improve our customers' work processes and business results.” Xerox Canada employs over 4,500 employees nationally and has indirectly created thousands of jobs across Canada. Xerox Canada’s head office is located Toronto, Ontario. The company also maintains regional offices across Canada and in major cities. Additionally, Xerox has two TeleWeb locations, one in Saint John, New Brunswick and the second in Halifax, Nova Scotia. Also located in Saint John and Halifax are two Welcome Centre operations which handle customer inquiries and calls for remote technical or on-site service. Both TeleWeb and Welcome Centre service our North American customer base. After studying the information found on this site (especially see information found by clicking the “About Xerox” link on the Xerox Canada homepage), prepare a two-page report, which answers the following questions. Be prepared to discuss your responses in class. Identify John Kotter's eight steps for leading organizational change. Do you perceive these steps as being important to this organization? Why or why not? What are the strategies for overcoming resistance to change? How could implementation of these strategies prove beneficial to this company? Explain.

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