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Wilson: Groups in Context
Groups in Context: Leadership and Participation in Small Groups, 6/e
Gerald L. Wilson, University of South Alabama-Mobile
Managing Conflict in the Group

Learning Objectives

After reading this chapter you should be able to:

1.

Explain the nature of a situation that produces conflict.

2.

Identify substantive and affective conflict in decision-making groups.

3.

Contrast conflict resolution with conflict management.

4.

Describe the circumstances when conflict is dysfunctional.

5.

Explain the functional uses of conflict in groups.

6.

Identify the sources of conflict in group discussion.

7.

Specify the conflict-management strategies that are not helpful.

8.

Explain techniques that are viable for managing both ideational and interpersonal conflict in groups.








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