McGraw-Hill OnlineMcGraw-Hill Higher EducationLearning Center
Student Center | Instructor Center | Information Center | Home
Glossary
Small Groups Supersite
Bibliography Formats
Learning Objectives
Chapter Overview
Quiz
Crossword Puzzles
Flashcards
Internet Exercises
Recommended Links
Feedback
Help Center


Wilson: Groups in Context
Groups in Context: Leadership and Participation in Small Groups, 6/e
Gerald L. Wilson, University of South Alabama-Mobile
Managing Conflict in the Group

Quiz

Please answer all questions



1

____ provide the motivation for conflict.
A)Scarce resources
B)Struggles over status
C)Beliefs in revenge
D)Incompatible goals
2

In approach-____ conflict, group members perceive two ideas to be important and equally appealing.
A)approach
B)substantive
C)avoidance
D)affective
3

In approach-____ conflict, group members perceive ideas to have both attractive and unattractive features.
A)approach
B)substantive
C)avoidance
D)affective
4

____ conflict stems from group members' emotions and interpersonal relationships.
A)Approach
B)Substantive
C)Avoidance
D)Affective
5

People who engage in ____ conflict are called opinion deviates.
A)approach
B)substantive
C)avoidance
D)affective
6

Functional conflict
A)decreases group productivity.
B)lessens the chance of genuine group member commitment.
C)provides an outlet for hostility.
D)reduces group member cohesiveness.
7

Dysfunctional conflict-management strategies include
A)focusing on specific issues.
B)embracing conflict.
C)suggesting that group members communicate differently.
D)encouraging others to cooperate more.
8

When group members use ____ as a conflict management strategy, they play down the conflict and emphasize the positive.
A)smoothing
B)forcing
C)withdrawal
D)compromise
9

____ is used as a way of obstructing a decision.
A)Smoothing
B)Forcing
C)Withdrawal
D)Compromise
10

The guidelines for preliminary considerations in confronting interpersonal conflict include:
A)Present general statements about the person's disruptive behaviors.
B)Have some tentative suggestions ready to present if needed.
C)Avoid integrating different views and instead focus on divergent arguments.
D)Don't talk with others about your observations.
11

One suggestion for effective confrontation in groups is:
A)Stay in the past tense.
B)Personalize the confrontation.
C)Be defensive.
D)Keep goals ambiguous.
12

One process used in ____ is called the cone of consensus seeking.
A)compromise
B)majority vote
C)arbitration
D)confrontational-problem-solving
13

____ can result in pseudoconsensus.
A)Compromise
B)Majority vote
C)Arbitration
D)Confrontational-problem-solving
14

Group members should ask, "Is time really at a premium?" before using
A)compromise.
B)majority vote.
C)arbitration.
D)confrontational-problem-solving.
15

____ involves presenting the group's arguments to a neutral third party.
A)Compromise
B)Majority vote
C)Arbitration
D)Confrontational-problem-solving
16

"Conflict resolution" is the preferred term to describe the conflict process and outcomes.
A)True
B)False
17

Conflict concerning issues the group faces promotes critical thinking.
A)True
B)False
18

Hidden agendas may be based on a status conflict or a socioemotional conflict.
A)True
B)False
19

Confrontation-problem-solving is considered a win-lose method of conflict management.
A)True
B)False
20

To restore trust during conflict, you should respond cooperatively to those who are being competitive.
A)True
B)False








Copyright2002 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Policy.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.