The site http://adrr.com/adr0/index-9.htm contains many links to small group
and individual dispute resolution websites. At http://www.ombuds.org/center/default.htm is the homepage for
the Center for Information Technology and Dispute Resolution website at the University of Massachusetts. This organization provides a dispute resolution service for persons and institutions that would like an online mediator to assist them in settling a dispute. The site at http://www.work911.com/conflict/index.htm has quite a few sections
concerning conflict in the workplace, whether it involves co-workers, group
members, or customers. This site has a variety of resources, including a free
newsletter, which can help in such areas as conflict resolution and management. | 
2002 McGraw-Hill Higher Education