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Fundamentals of Operations Management, 4/e
Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business
The Role of Technology in Operations

Chapter Objectives

  • Introduce the different ways in which technology can add value to the operations function within an organization.
  • Identify the various ways in which technology can be used in a manufacturing company.
  • Describe enterprise resource planning (ERP) systems and how they impact an organization.
  • Demonstrate the different ways in which technology can be integrated into service operations.
  • Present a framework for defining the different types of e-services that are currently being offered.




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