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Fundamentals of Operations Management, 4/e

Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business

The Role of Technology in Operations

Multiple Choice Quiz


1	Advances in technology are affecting every aspect of business, except operations management.
		A)	True
		B)	False


2	To properly integrate technology into an organization, managers must recognize the capabilities and shortcomings of that technology.
		A)	True
		B)	False


3	The traditional tradeoffs between operations strategies are no longer valid due to improvements in technology.
		A)	True
		B)	False


4	Successful implementation of new technology never requires you to train your customers.
		A)	True
		B)	False


5	To properly integrate new technology into their organization, a firm should realize
		A)	that there are no limitations on the usefulness of that technology
		B)	that customer training in the use of the technology will typically be unnecessary
		C)	that customer 'fear of the unknown' is still a real issue
		D)	that it will only work for tangible products


6	An operation where machine tools are changed automatically are known as
		A)	a machine center
		B)	computer integrated manufacturing
		C)	a flexible manufacturing system
		D)	computer-aided design


7	Integration of all aspects of manufacturing through computers is known as
		A)	using machine centers
		B)	computer integrated manufacturing
		C)	a flexible manufacturing system
		D)	computer-aided design and manufacturing


8	A software system providing a common software infrastructure and database is called
		A)	enterprise resource planning
		B)	supply chain management
		C)	new product development
		D)	customer relationship management


9	ERP is an outgrowth of
		A)	MRP
		B)	EDI
		C)	JIT
		D)	CRM


10	One of the current technology trends in services is
		A)	the growth of full-service operations
		B)	the increased importance of location
		C)	the shift away from time-dependent transactions
		D)	decreases in disintermediation


11	A key consideration for integrating new technology into services is
		A)	the potential for slower service
		B)	the lack of knowledge about customers associated with the new technology
		C)	the inability to offer a wide variety of services
		D)	the potential for labor cost reduction


12	The most secure way of providing information to people within an organization is the use of which type of e-service network?
		A)	internet
		B)	intranet
		C)	extranet
		D)	EDI

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