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Fundamentals of Operations Management, 4/e

Mark M. Davis, Bentley College
Nicholas J. Aquilano, University of Arizona
Richard B. Chase, USC, School of Business

Quality Management (6S. Quality Control Tools for Improving Process)

Multiple Choice Quiz


1	The quality movement can trace its roots back to Walter Shewhart.
		A)	True
		B)	False


2	In the US, the importance of quality in the success of an organization didn't begin to be recognized until the late 1970's.
		A)	True
		B)	False


3	External failure costs in quality refer to costs that are incurred after the product has been delivered to the customer.
		A)	True
		B)	False


4	Only Japanese firms can apply for the Deming Award.
		A)	True
		B)	False


5	Which of the following firms has not won the Baldrige Award?
		A)	Ford
		B)	IBM
		C)	Milliken and Co.
		D)	Federal Express


6	Deming would argue that as much as 94% of poor quality is the responsibility of:
		A)	Management
		B)	The process
		C)	Workers
		D)	Engineering


7	Which of the following is an example of a stereo amplifier's features?
		A)	Signal-to-noise ratio
		B)	Remote control
		C)	Mean time to failure
		D)	Useful life


8	Which of the following is an example of a stereo amplifier's durability?
		A)	Signal-to-noise ratio
		B)	Remote control
		C)	Mean time to failure
		D)	Useful life


9	Which of the following is an example of a firm's reputation?
		A)	Ease of repair
		B)	Courtesy
		C)	Oak-finished cabinet
		D)	Consumer Reports ranking


10	ISO 9000 quality standards are targeted at organizations in
		A)	America
		B)	Japan
		C)	Europe
		D)	The international economic community


11	Which of the following is NOT consistent with the concept of TQM?
		A)	Organizational leadership
		B)	Quality control departments
		C)	Continuous improvement
		D)	Customer focus


12	Which of the following is appropriate for Six Sigma quality?
		A)	Defects per hundred
		B)	Defects per thousand
		C)	Defects per hundred thousand
		D)	Defects per million

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