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Chapter Outline
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Evaluating and Improving Relationships
The Stages of a Relationship
Coming Together
Coming Apart
Essential Elements of Good Relationships
  1. Verbal Skills
  2. Emotional Expressiveness
  3. Conversational Focus
  4. Nonverbal Analysis
  5. Conversational Encouragement
  6. Care and Appreciation
  7. Commitment
Communication Problems in Relationships
  1. Aggressive Talk and Aggression
  2. Regrettable Talk
  3. Criticism and Complaints
  4. Avoidance
  5. Defensive Communication
  6. Avoiding Defensive Communication: A Practical Example
Evaluating Your Relationships
  1. Roles and Expectations
  2. Renegotiating Roles
  3. Costs and Rewards
Communication Solutions in Relationships
  1. Empathetic Listening
  2. I/You Messages
  3. Assertiveness
Resolving Conflict
Relationships That Work
Chapter Review
Questions to Review
References
Further Reading





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