New Features:

• Chapter Reorganization: Based on reviewer feedback, this new edition’s chapter topics flow in a more intuitive order. Increased attention is placed on the changing workplace environments as the environment for supervision, diversity, ethics in the workplace, managing change, and innovation.
• Employee Motivation: This topic has been moved closer to the beginning of the text. This placement emphasizes its role as a fundamental component of supervising well.
• Performance Coverage: This coverage has been moved to the Leadership Skills section linking performance and appraisal and rewarding with the leadership role of supervision.
• Employee and Labor Relations: These topics are also discussed in the leadership section—creating a more natural flow of topics showing how supervisors can truly guide their employees in the workplace.

Retained Features:

• Supervision Illustration boxes: Up-to-date material highlights real life examples of the topics discussed in each chapter. These thought-provoking incidents or news stories bring the topics to life for students.
• Company Web Addresses: Website addresses to real companies are included following the Supervision Illustration boxes encouraging students to investigate outside of class.
• Chapter Icons: Found in the margins throughout the text, these icons indicate where chapter learning objectives are answered, further enhancing the applied nature of this text.
• Supervision Dilemma: These opening scenarios feature both male and female supervisors in a service or manufacturing setting. They are answered at the end of each chapter, incorporating how material just covered applies to supervisory issues.
• Updated End-of-Chapter Material: The suggested readings, end-of-chapter incidents for student feedback, and critical-thinking exercises feature revised material to enhance the text’s new organizational flow and reflect changes in supervisory thought.
• Supplements Package: Important to this course due to the number of adjunct or part time instructors in this course area, the materials available with this new edition enhance the text and help instructors work within their course plans.