SECTION I
Foundations of Supervision

1. Supervision in a Diverse Workplace
2. Making Sound and Creative Decisions
3. Improving Communication Skills
4. Motivating Today’s Employees
   

SECTION II
Contemporary Issues

5. Managing Change and Innovation
6. Ethics and Organization Politics
   

SECTION III
Planning and Organizing Skills

7. Supervisory Planning
8. Managing Your Time
9. Organizing and Delegating
10. Understanding Work Groups and Teams
    

SECTION IV
Staffing Skills

11. Staffing and Training Skills
12. Understanding Equal Employment Opportunity
13. Counseling and Supporting Employees
    

SECTION V
Leadership Skills

14. Leading Employees
15. Handling Conflict and Stress
16. Appraising and Rewarding Performance
17. Employee and Labor Relations
    

SECTION VI
Controlling Skills

18. Supervisory Control and Quality
19. Improving Productivity
20. Safety and Accident Prevention