When you have completed CHAPTER 3 , you should be able to:

• Describe differences and similarities between domestic and international communication.
• Explain the importance of ethics and professional courtesy in business communication.
• Give examples of nondiscriminatory language.

When you have finished Section 3.1, you will be able to:

• Define the word culture.
• Give examples of some ethnic groups in the United States.
• Explain what a multinational company is.
• Provide several examples of cultural differences between the United States and other countries.
• Describe the differences and similarities between domestic and international communication.

When you have finished Section 3.2, you will be able to:

• Define the word ethics.
• Explain the purpose of a code of ethics.
• Define the phrase professional courtesy.
• Introduce two people to each other

When you have finished Section 3.3, you will be able to:

• Define the terms discrimination and discriminatory language.
• Describe gender-specific words and give some examples.
• Change gender-specific words to generic, neutral words.
• Change discriminatory language to neutral language.