The text examines throughout the influences of culture, gender, and emotion on communication.
The latest research is integrated into the discussions.
"Case Studies" boxes throughout the text illustrate material from the chapters.
Throughout the book, the authors emphasize finding a "new way," rather than competing, to win in conflicts.
To obtain an instructor login for this Online Learning Center, ask your local sales representative.
If you're an instructor thinking about adopting this textbook, request a free copy for review.