Part One: Conflict Components
Chapter 1: The Nature of Conflict
Chapter 2: Perspectives on Conflict
Chapter 3: Interests and Goals
Chapter 4: Power: The Structure of Conflict
Chapter 5: Styles and Tactics
Part Two: Conflict Intervention
Chapter 6: Assessing Conflicts
Chapter 7: Moderating Your Conflicts
Chapter 8: Negotiating for Mutual Gains
Chapter 9: Third-Party Intervention
Chapter 10: Mending the Broken Branch: Forgiveness and Reconciliation
Chapter 11: Preventing Destructive Conflict Appendix
References
Name Index
Subject Index
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2007 McGraw-Hill Higher Education