 |
1 | |
Learning about conflict in personal relationships is important for the following purposes, except for: |
| | A) | Long-term satisfaction in your marriage may hinge on how well you manage conflict. |
| | B) | Your mental health will improve as you learn to deal with conflict constructively. |
| | C) | People around you will benefit from your improved skills. |
| | D) | Your family’s health and well-being depend entirely on successful conflict resolution. |
|
|
2 | |
Conflict is defined by all of the following, except for: |
| | A) | at least two independent parties |
| | B) | perceived incompatible goals |
| | C) | a struggle that is being expressed |
| | D) | interference from the other in achieving your goals |
|
|
3 | |
The following statements describe the relationship between communication and conflict, except for: |
| | A) | Ineffective communication always creates conflict. |
| | B) | Communication is the vehicle for the productive or destructive management of conflict. |
| | C) | Communication behavior reflects conflict. |
| | D) | Communication behavior often creates conflict. |
|
|
4 | |
The following statements describe interdependence between conflicting parties, except for: |
| | A) | Conflicting parties, by definition, are always interdependent to some extent. |
| | B) | Each person’s choices affect the other person because conflict is a mutual activity. |
| | C) | Parties always have a choice about whether or not they will be locked into a position of mutual interdependence with each other. |
| | D) | Most relationships move back and forth between degrees of independence and interdependence. |
|
|
5 | |
Destructive conflict usually results when participants engage in the following communication patterns (labeled by Gottman as The Four Horsemen of the Apocalypse), except for: |
| | A) | criticizing |
| | B) | defensiveness |
| | C) | stonewalling |
| | D) | competition |
|
|
6 | |
When interaction becomes self-perpetuating and its characteristics are misunderstanding, discord, and destruction, this is called: |
| | A) | an avoidance spiral |
| | B) | an attack/withdraw pattern |
| | C) | a competitive system of dominance and subordination |
| | D) | an escalatory spiral |
|
|
7 | |
Using “I” statements and neutral language, and asking for specific behavioral change will likely produce: |
| | A) | a destructive complaint |
| | B) | stonewalling by the other person |
| | C) | a constructive complaint |
| | D) | a negative spiral |
|
|
8 | |
To create a supportive communication climate, one should use: |
| | A) | empathy rather than neutrality |
| | B) | certainty rather than provisionalism |
| | C) | spontaneity rather than strategy |
| | D) | description rather than evaluation |
|
|
9 | |
Avoidance spirals are characterized by the following, except for: |
| | A) | less direct interaction |
| | B) | harboring of resentment or disappointment |
| | C) | increasing dependence on the other |
| | D) | complaining to third persons about the other party |
|
|
10 | |
In interpersonal conflict situations, two resources often perceived as scarce are: |
| | A) | power and self-esteem |
| | B) | money and time |
| | C) | independence and accurate perceptions |
| | D) | expressiveness and mutuality |
|