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Chapter Outline
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Chapter 11 Preventing Destructive Conflict 326

Prevention Defined
The Importance of Prevention
Core Values Lead to Best Practices
Learn from History
Recognize Cycles: Where Are You in the Big Picture?
Preventing Destructive Avoidance

When Others Avoid
When You Avoid

Preventing Destructive Escalation
When Others Escalate
When You Escalate

Prevention Interventions
Contracts Prevent Disputes
Problem Solving

Personal Change for Conflict Prevention
Address the Relationship and Identity Issues in Your Life

Finally, Communication is the Key
Summary
Key Terms
Review Questions






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