New Features :

•  NEW section in chapter 4 on “speaking”. Speaking is vitally important in business and, in many instances, determines whether an individual advances in his/her career. By discussing the basics of speaking near the beginning of the text, instructors can incorporate more oral communications (including giving effective presentations) in various exercises throughout the rest of the chapters.

•  Completely revised the “Technology” chapter. This chapter now includes effective use of technology in communications with a strong emphasis on communicating electronically—specifically the effective use of e-mail; “when” to use e-mail; guidelines on “how” to use e-mail from formatting to content; company policies; confidentiality; etc. The increasing use of e-mail and, with that, the seemingly decreasing quality of communications—because e-mails are fast and informal, the quality that is required in business appears to be eroding.

•  “Concept Review” worksheets added for each chapter on the Web site. These worksheets, along with the worksheets in the text, can be used as assessment/feedback to determine if students have understood the basic concepts in the chapters.

•  The Student CD materials and online exercises all reside on the Web site.

Retained Features:

•  “Communication at Work” and “Workplace Applications” features connect student learning with the challenges of real-world workplace communication.

•  Margin features, including Notes (for more info on chapter material), Thinking Caps (challenging puzzlers related to the chapter information), Global Diversity (cross-cultural communication scenarios), Go to Web (for extra Student activities on the OLC), and Internet (for Internet-related research).

•  Boxed/In-text material: Legal and Ethical boxes (scenarios that tie-in to the text material), Concept Checks (to assess the students' understanding of the material) at the end of each section in the chapters, Checklists (to apply principles learned to an actual communication).

• Worksheets are included at the end of each chapter to assess the students' grasp of the chapter material and apply the concepts learned.