After completing this chapter, you will be able to:

1. Explain the criteria for deciding whether to send a memo or a letter

2. List the advantages of using a memo template on word processing software programs

3. Identify the parts of a memo

4. Identify other types of internal messages

5. Identify the four major parts of a letter

6. Describe correct formatting for each of the letter parts

7. Format the two most popular letter and punctuation styles

8. Describe the composition and format of continuation pages

9. Identify the proper format for addressing envelopes for the USPS

10. Demonstrate the correct way to fold business messages for three commonly used business envelopes