Site MapHelpFeedbackPractice Test
Practice Test
(See related pages)

1
The preferred inside-address style for a business letter is ____.
A)Century Computer Company
P.O. Box 345
2434 Voorhees Avenue
Danville, IL 61832
B)Century Computer Company
2434 Voorhees Avenue
P.O. Box 345
Danville, IL 61832
2
Which of the following is not an example of a preprinted message form?
A)telephone message form
B)routing form
C)e-mail
D)graphic request form
3
In addition to traditional memos, other types of internal written communication include ____.
A)self-stick notes
B)the grapevine
C)answering machines
D)voice mail
4
The standard-sized envelope most commonly used in business for mailing letters is ____.
A)No. 6 3/4 envelope
B)No. 2 envelope
C)No. 10 envelope
D)No. 15 envelope
5
The last line of the mailing address on an envelope for a letter addressed to someone in the United States should contain ____.
A)the ZIP Code
B)the words "UNITED STATES OF AMERICA"
C)the city and the ZIP Code
D)the city, state, and ZIP Code
6
A date line should be ____.
A)placed as the last line of the heading
B)placed at least two lines below the letterhead
C)placed at the bottom of the letter
D)both a and b
7
The complimentary closing on a letter should be typed or keyboarded with the ____.
A)first letter of each word capitalized
B)first and last word capitalized
C)first word only capitalized
D)closing in all capital letters
8
When you prepare a memo on plain paper rather than a pre-printed memo form, you should ____.
A)use default side margins and a 1- or 2-inch top margin
B)double space and block heading guide words at the left margin
C)use capital and lowercase letters for addressee name(s), sender name(s), date, and subject
D)all of the above
9
An informal note is used when ____.
A)a coworker is busy
B)a coworker is temporarily away from his/her desk
C)a message should get immediate attention
D)all of the above
10
A message that has been faxed ____.
A)resembles a photocopy of a document
B)has been transmitted over telephone lines
C)should have a cover sheet with information about the transmission
D)all of the above





To learn more about the book this website supports, please visit its Information Center.
(c)2007 McGraw-Hill Higher Education
Any use is subject to the Terms of Use and Privacy Notice.
McGraw-Hill Higher Education is one of the many fine businesses of The McGraw-Hill Companies.


Business Communication at WorkOnline Learning Center

Home > Chapter 7 > Practice Test