In this chapter the format for business messages was discussed and illustrated. You learned that memos can be prepared on plain paper or software templates. Other types of internal messages, including preprinted forms, informal notes, and electronic messages, and their formats were also explained.

The parts of a business letter—heading, opening, body, and closing—were covered, including the guidelines for formatting each part. The two basic letter styles, modified-block and block, were explained along with the proper way to fold letters for business envelopes. The chapter presented the USPS guidelines for addressing envelopes to be processed by automated sorting and scanning equipment.