CASE STUDY: Successful Teamwork

In the Classroom

Brian Chase is an electronics student who works part-time in an electronics firm. He likes working with his hands and enjoys his technical classes. However, he has one marketing class that he finds difficult. The instructor has formed permanent class teams with weekly case studies to present to the class and a final team project to complete. Brian dislikes relying on others for a final grade and gets frustrated trying to keep the team members focused on their tasks. Some people are late for meetings, others don't do their share of the work, and two team members have personality conflicts with each other.


1			What suggestions do you have for Brian to help him work more effectively with others?




2			What strategies in the chapter would increase Brian's listening and team-building skills?

In the Workplace

Brian is now a department manager of service technicians for a large security company that provides security equipment and alarm systems for banks, hotels, and industrial firms. His department must work closely with salespeople, systems design specialists, clerical staff, and maintenance personnel. Brian is having trouble convincing his technicians that they are part of the team. Sometimes they don't listen to the advice of the salespeople, clerical staff, or each other, which results in miscommunication and frustration.


3			What suggestions do you have for Brian that would help him build rapport within and among various departments?




4			What strategies in this chapter could help create a solid team?

Your Results:

In the Classroom

In the Workplace

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