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| 1 | |
During their waking hours, what percentage of their time do people spend communicating, listening, speaking, writing, and reading? |
| | A) | 70% |
| | B) | 60% |
| | C) | 50% |
| | D) | 40% |
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| 2 | |
Some people seem to have a knack for building rapport and making others feel comfortable and accepted. They have developed __________ and make people feel valued. |
| | A) | Apathy |
| | B) | Self-confidence |
| | C) | Empathy |
| | D) | Values |
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| 3 | |
___________ includes factors such as gender, race, age, ethnicity, sexual orientation, physical ability, social and economic background, and religion. |
| | A) | Workplace |
| | B) | Adversity |
| | C) | Sports |
| | D) | Diversity |
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| 4 | |
There are different categories of cultural understanding. A person who is ___________ attempts to understand and increase awareness and realizes that experiences differ for people based on their culture. |
| | A) | Culturally in denial |
| | B) | Culturally aware |
| | C) | Culturally sensitive and respectful |
| | D) | At peak awareness |
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| 5 | |
Your textbook lists 12 communication strategies, and three are listed below. Which one does NOT belong? |
| | A) | Seeing the value in diversity |
| | B) | Getting involved |
| | C) | Encouraging presentations |
| | D) | Encouraging representation |
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| 6 | |
Companies provide education, create guidelines and procedures, and set a tone of serious concern and respect toward all differences in the workplace in order to avoid _____________. |
| | A) | Job performance |
| | B) | Diversity |
| | C) | Alcoholism |
| | D) | Discrimination |
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| 7 | |
Organizations that have more than _____________ employees are legally required to have written procedures concerning sexual harassment. |
| | A) | 500 |
| | B) | 250 |
| | C) | 25 |
| | D) | 100 |
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| 8 | |
Which type of communication involves expressing yourself in a direct, above-board, and respectful manner? |
| | A) | Aggressive |
| | B) | Passive-aggressive |
| | C) | Assertive |
| | D) | Passive |
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| 9 | |
A student will not respond in class when asked if there are any questions about an assignment but will go to the dean to complain. What type of communication is this? |
| | A) | Aggressive |
| | B) | Passive-aggressive |
| | C) | Assertive |
| | D) | Passive |
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| 10 | |
Your textbook lists strategies to help you accept criticism and overcome conflict. Three of these strategies are listed below. Which one does NOT belong? |
| | A) | Asking for generalized, instructive feedback |
| | B) | Asking for suggestions |
| | C) | Listening with an open mind |
| | D) | Asking for clarification |
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