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backward vertical integration  Arrangement in which facilities are established to manufacture inputs used in the production of a firm's final products
bottleneck  Operation in a manufacturing system whose output sets the limit for the entire system's output
intermediate technology  Production methods between capital- and labor-intensive methods
just-in-time (JIT)  A balanced system in which there is little or no delay time and idle in-process and finished goods inventory
manufacturing rationalization  Division of production among a number of production units, thus enabling each to produce only a limited number of components for all of a firm's assembly plants
mass customization  The use of flexible, usually computer-aided, manufacturing systems to produce and deliver customized products and services for different customers worldwide
offshoring  Relocating some or all of a business's activities or processes to a foreign location
outsourcing  Hiring others to perform some of the noncore activities and decision making in a company's value chain, rather than having the company and its employees continue to perform those activities
preventive (planned) maintenance  Maintenance done according to plan, not when machines break down
quality circle (quality control circle)  Small work group that meets periodically to discuss ways to improve its functional areas and the quality of the product
Six Sigma  Business management process for reducing defects and eliminating variation
standards  Documented agreements containing technical specifications or other precise criteria that will be used consistently as guidelines, rules, or definitions of the characteristics of a product, process, or service
supply chain management  The process of coordinating and integrating the flow of materials, information, finances, and services within and among companies in the value chain from suppliers to the ultimate consumer
synchronous manufacturing  An entire manufacturing system with unbalanced operations that emphasizes total system performance
Taylor's scientific management system  System based on scientific measurements that prescribes a division of work whereby planning is done by managers and plan execution is left to supervisors and workers
total quality management (TQM)  System in which the entire organization is managed so that it excels on all dimensions of product and services that are important to the customer







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