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1 | |
Surveys, suggestion boxes, and employee newsletters are considered to be ______ types of communication. |
| | A) | downward |
| | B) | upward |
| | C) | grapevine |
| | D) | lateral |
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2 | |
The form of communication that typically involves interactions between individuals possessing equal power is best referred to as ______________ communication. |
| | A) | upward |
| | B) | downward |
| | C) | horizontal |
| | D) | vertical |
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3 | |
Randy Trumble and Patrick Bell are managers of two different departments of Krazy Enterprise in St. Louis. When these two gentlemen engage in business communications with each other, it is most probably ____________. |
| | A) | lateral communication |
| | B) | upward communication |
| | C) | grapevine communication |
| | D) | downward communication |
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4 | |
Which of the following terms best identifies the informal, unofficial form of communication found within most organizations? |
| | A) | Gossip |
| | B) | Lateral communication |
| | C) | Horizontal communication |
| | D) | Grapevine |
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5 | |
Which of the following statements is/are considered to be suggestions for the proper use of informal communications? |
| | A) | An open discussion of the worst-case scenario |
| | B) | Disavow any downsides to decisions |
| | C) | Restrict information to only the managers involved |
| | D) | Maintain and encourage rumors |
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6 | |
When Raj engages in open sharing of information with the involved parties and discusses timetables that are applicable to important and upcoming events with the individuals involved in the project, it can be stated that he is engaging in: |
| | A) | upward communications. |
| | B) | proper suggested uses of informal communications. |
| | C) | the grapevine. |
| | D) | effective use of horizontal communication. |
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7 | |
Which of the following most clearly fits into the category of being a "most lean" media form of communication? |
| | A) | Teleconferencing |
| | B) | Face-to-face contact |
| | C) | Bulletin boards |
| | D) | Voice mail |
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8 | |
Markham Grimes' office is located in the outer building of a twenty building complex. He frequently encounters problems with his communications to the finance department located in the most inner building of the complex. The communication problem encountered by Markham is one involving physical distance and is best referred to as a __________. |
| | A) | structural barrier |
| | B) | organizational barrier |
| | C) | hierarchical barrier |
| | D) | interpersonal barrier |
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9 | |
Riya has noted that she experiences communication difficulties with the male members of her staff. Quite frequently, her intended messages and directives are unclear or misinterpreted by her subordinate male staff. This is an indication of experiencing which structural barrier? |
| | A) | Status |
| | B) | Cultural differences |
| | C) | Organizational structure |
| | D) | Gender |
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10 | |
Which of the following item(s) is considered to be a/an interpersonal barrier(s) to effective communication? |
| | A) | Corporate doublespeak |
| | B) | Gender |
| | C) | Cultural differences |
| | D) | All of the above |
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11 | |
The term which best describes the use of language aimed at turning bad news into good news and shifting the blame for the problem is __________. |
| | A) | paralanguage |
| | B) | external communication barrier |
| | C) | self-preservation |
| | D) | doublespeak |
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12 | |
A suggested method to help overcome organizational barriers to effective communication is |
| | A) | utilize face-to-face communication more frequently. |
| | B) | become a better listener. |
| | C) | engage in better, not more communication. |
| | D) | keep messages as simplistic as possible. |
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13 | |
Which of the following is considered a method to help overcome personal barriers to effective communication? |
| | A) | Impulsive behavior |
| | B) | Poor administrative practices |
| | C) | Engaging in excessive impression management |
| | D) | Improvement of listening skills |
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14 | |
Which of the following item(s) identifies strategies utilized by leading companies for improving communication within the organizations? |
| | A) | Communication is decentralized and informal. |
| | B) | There is a close match between saying and doing. |
| | C) | There is an emphasis on face-to-face communication. |
| | D) | All of the above. |
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15 | |
When Daniel Greene, CEO for a top clothing manufacturer in the United States, accomplishes what he states will be accomplished and communicates, most often, to his staff via face-to-face communication, he is demonstrating utilization of: |
| | A) | impression management. |
| | B) | excellent corporate communication. |
| | C) | decisive management techniques. |
| | D) | charismatic leadership. |
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2002 McGraw-Hill Higher Education