Organizational Behavior: Solutions for Management

Paul D. Sweeney, University of Central Florida
Dean B. McFarlin, University of Dayton

Communicating and Negotiating Successfully

True/False Quiz

Please answer all questions


1	According to a survey of approximately 1,000 personnel managers, the skill of listening was rated as number five in a list of what is considered to be the top performance skills necessary for success.
		A)	True
		B)	False


2	In verbal communications, the fact that the messages can be delivered quickly and can provide a greater impact on the intended employees or customers are considered benefits of this form of communication.
		A)	True
		B)	False


3	The speed, loudness, and tenseness of the voice are qualities that are referred to as spacing and can be utilized to project the intended image as well as add credibility to the overall message.
		A)	True
		B)	False


4	The loss of nonverbal signals and other nonverbal nuances is considered a drawback to the use of electronic communication such as e-mail.
		A)	True
		B)	False


5	The perceived meaning of the intended message versus what the sender actually meant the message to convey is an area that contributes to the poor quality of downward communications within organizations.
		A)	True
		B)	False

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