E-Commerce

Chapter 13: Distribution in E-Commerce

Chapter Practice Tests

Select the best answer for the questions below.

1
The way a producer or manufacturer delivers products, services or information to the consumer is called _____.
A)delivery service
B)distribution
C)e-commerce
D)e-delivery
2
The path a product takes from producer or manufacturer to consumer is called the _____.
A)channel of distribution
B)distribution
C)e-commerce
D)e-delivery
3
A(n) _____ is a business that acts as a third party in moving products from the manufacturer to the end user.
A)e-commerce buyer
B)intermediary
C)best-of-breed
D)e-delivery service
4
An Internet channel of distribution that helps move products from the manufacturer to the consumer is called a(n) _____.
A)cybermarketer
B)cyberbuyer
C)cybermediary
D)Web affiliate
5
A _____ markets and sells goods or services from a manufacturer on a wholesale basis to companies for use or for resale.
A)cyberdistributor
B)cyberbuyer
C)Web affiliate
D)Web distributor
6
A(n) _____ forms a partnership with another online company to refer potential customers to the partner's Web site.
A)cyberdistributor
B)Web affiliate
C)Web distributor
D)E-CRM
7
A company that offers for distribution a number of products and services from a variety of manufacturers and producers is called a(n) _____.
A)aggregator
B)affiliate
C)distributor
D)retailer
8
_____ is the cornerstone of good customer service.
A)Order processing
B)Marketing
C)Efficient operation
D)Electronic customer relationship management
9
_____ focuses mainly on financial and human resources applications.
A)Hosted E-CRM
B)Best-of-breed
C)E-CRM
D)ERP
10
_____ is when a company focuses on a single product or service to make it the best in its field.
A)Hosted E-CRM
B)Best-of-breed
C)E-CRM
D)ERP
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