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| 1 | |
A field of study dedicated to better understanding and managing people at work, both individually and in groups refers to |
| | A) | productivity. |
| | B) | organizational behaviour. |
| | C) | Theory X. |
| | D) | management. |
| | E) | total quality management. |
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| 2 | |
Managers with ________ tend to have better business unit performance and employee morale. |
| | A) | high people skills mastery |
| | B) | low technical, but high administrative expertise |
| | C) | command-and-control beliefs |
| | D) | total task focus |
| | E) | all of these |
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| 3 | |
Managerial skills research shows three useful lessons including all of the following except: |
| | A) | Effective male and female managers do not have significantly different skill profiles, contrary to claims in the popular press. |
| | B) | Female managers tend to handle power and access to information differently than do male managers. |
| | C) | Managers with high people skills mastery tend to have better business unit performance and employee moral than managers with low people skills mastery. |
| | D) | Managers who have high people skills mastery are more likely to be male rather than female. |
| | E) | Dealing effectively with people is what management is all about. |
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| 4 | |
The primary role of past managers was |
| | A) | to be the order giver. |
| | B) | to facilitate. |
| | C) | to be a team member. |
| | D) | to be a teacher and coach. |
| | E) | to be an advocate |
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| 5 | |
Which of these characterises the 21st century manager? |
| | A) | Periodic learning |
| | B) | Limited input for individual decisions |
| | C) | Multidirectional communication pattern |
| | D) | Command-and-control management |
| | E) | Monocultural orientation |
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| 6 | |
Which of the following disciplines does organizational behaviour draw upon? |
| | A) | psychology |
| | B) | statistics |
| | C) | anthropology |
| | D) | sociology |
| | E) | all of these answers are correct |
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| 7 | |
Which of the following are significant landmarks in the evolution of understanding and managing people? |
| | A) | the total quality management movement |
| | B) | a and c only |
| | C) | the human relations movement |
| | D) | the managers approach to organizational behaviour |
| | E) | Theory Z |
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| 8 | |
McGregor's modern and positive assumptions about employees being responsible and creative is called |
| | A) | McGregor’s QM Approach |
| | B) | Theory X |
| | C) | McGregor's Theory of Development |
| | D) | Organizational Development |
| | E) | Theory Y |
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| 9 | |
Which of the following is an outdated (Theory X) assumption about people at work? |
| | A) | The typical employee can learn to accept and seek responsibility. |
| | B) | Work is a natural activity, like play or rest. |
| | C) | Most people must be coerced or threatened before they will work. |
| | D) | The typical member of the general population has imagination and creativity. |
| | E) | People are capable of self-direction. |
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| 10 | |
According to the Deming Legacy, all of the following are needed to form the human side of quality improvement except |
| | A) | teamwork. |
| | B) | helpful leadership. |
| | C) | forms of punishment. |
| | D) | elimination of barriers to good workmanship. |
| | E) | emphasis on continuous process improvements. |
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| 11 | |
One of Deming's most enduring lessons for managers is his |
| | A) | 85-15 rule. |
| | B) | non-work mentality. |
| | C) | focus on competitors. |
| | D) | benchmarking rule. |
| | E) | emphasis on fear. |
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| 12 | |
Which of these is not a common TQM principle? |
| | A) | Do it right the first time. |
| | B) | Listen to and learn from customers and employees. |
| | C) | Make continuous improvement an everyday matter. |
| | D) | Focus on competitors' work processes. |
| | E) | Build teamwork, trust, and mutual respect. |
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| 13 | |
Name the four principles of Total Quality Management. |
| | A) | Build teamwork, Make incremental improvements, Listen and Learn, Do it until you get it right, no matter how long it takes. |
| | B) | Build teamwork, Make many initial improvements and then stop, Listen and Learn, Do the right thing the first time. |
| | C) | Be authoritarian, Make continuous improvements, Listen and Learn, Do the right thing the first time. |
| | D) | Build teamwork, Make continuous improvements, Do not listen to employees, Do the right thing the first time. |
| | E) | Build teamwork, Make continuous improvements, Listen and Learn, Do it right the first time |
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| 14 | |
________ refers to running the entire business via the Internet. |
| | A) | E-commerce |
| | B) | B2B commerce |
| | C) | E-business |
| | D) | C2B transactions |
| | E) | Web trading |
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| 15 | |
Which of these is not an E-business Implication for OB, according to your text? |
| | A) | E-communication |
| | B) | Organizational structure |
| | C) | Goal setting and feedback |
| | D) | Job design |
| | E) | Industry structure |
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| 16 | |
The host of individual differences that make people different from and similar to each other is called |
| | A) | Contingency |
| | B) | Ethics |
| | C) | Job design |
| | D) | Diversity |
| | E) | Minority |
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| 17 | |
Employment equity is legislation intended to remove barriers and promote equality of four designated groups but not |
| | A) | Women |
| | B) | Visible minorities |
| | C) | Aboriginal people |
| | D) | Persons with disabilities |
| | E) | Homeless people |
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| 18 | |
"Internal dimensions" refer to |
| | A) | Assumptions about others |
| | B) | Religion and marital status |
| | C) | Sexual orientation, age, and gender |
| | D) | Personal and recreation habits |
| | E) | Blood pressure, cholesterol levels, blood type |
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| 19 | |
The extension of business operations to markets around the globe refers to |
| | A) | partnerships with non-traditional groups |
| | B) | workforce diversity |
| | C) | employment equity |
| | D) | globalization |
| | E) | developmental practices |
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| 20 | |
Using management tools and techniques in a situationally appropriate manner refers to the ________ approach. |
| | A) | one-best way |
| | B) | contingency |
| | C) | TQM |
| | D) | 4-P |
| | E) | Deming |
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