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| 1 | |
Which of the following is not a stage of Social Perception? |
| | A) | Cognition |
| | B) | Selective Attention/ Comprehension |
| | C) | Encoding and Simplification |
| | D) | Storage and Retention |
| | E) | Retrieval and Response |
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| 2 | |
In the Social Perception Model, what is the third stage of social perception? |
| | A) | storage and retention |
| | B) | retrieval and response |
| | C) | encoding and simplification |
| | D) | comprehension |
| | E) | decisions |
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| 3 | |
Hiring, performance appraisal and communication are all examples of |
| | A) | retrieval problems. |
| | B) | perceptual errors. |
| | C) | managerial implications. |
| | D) | none of these answers is correct. |
| | E) | competing stimuli |
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| 4 | |
Which of the following is not a proper way for a manager to build employees' self-esteem? |
| | A) | offer work involving monotony |
| | B) | be supportive |
| | C) | strive for management-employee cohesiveness |
| | D) | reward successes |
| | E) | offer work involving variety |
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| 5 | |
Self-efficacy requires constructive action in which of these managerial areas: |
| | A) | recruiting/selection |
| | B) | job design |
| | C) | training |
| | D) | leadership |
| | E) | all of these answers are correct |
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| 6 | |
Individuals who regulate their self-expressive behaviour and adapt it to the demands of the situation can be described as high in |
| | A) | self-monitoring. |
| | B) | cross-cultural awareness. |
| | C) | self-esteem. |
| | D) | self-efficacy. |
| | E) | learned helplessness. |
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| 7 | |
Self-monitoring is like any other individual difference – not a matter of right or wrong but rather |
| | A) | the belief that one has no control over one's environment. |
| | B) | behaviour that can be attributed to external factors. |
| | C) | a source of diversity that needs to be adequately understood. |
| | D) | an attitude concerning various facets of one's job. |
| | E) | a management method to motivate and intimidate. |
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| 8 | |
__________ attributions tend to be made when observed behaviour is characterized by low consensus, low distinctiveness, and high consistency. |
| | A) | Tasks |
| | B) | External |
| | C) | Internal |
| | D) | Self-serving |
| | E) | Fundamental |
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| 9 | |
Causal attributions are made using information on three dimensions of behaviour, which are |
| | A) | consensus, distinctiveness, and conformity |
| | B) | consistency, external factors and managerial implications. |
| | C) | consensus, conformity and internal factors. |
| | D) | internal factors, external factors, and conformity. |
| | E) | consensus, distinctiveness, and consistency. |
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| 10 | |
Outgoing, talkative, sociable and assertive are characteristics of which "big five" personality dimension? |
| | A) | Emotional stability |
| | B) | Extraversion |
| | C) | Agreeableness |
| | D) | Conscientiousness |
| | E) | Openness to experience |
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| 11 | |
Researchers have found the following behavioural differences between people with internal locus of control and people with external locus of control except which one: |
| | A) | Internals display greater work motivation than externals. |
| | B) | Internals have stronger expectations that effort leads to performance than externals have. |
| | C) | Internals obtain higher salaries and greater salary increases than externals. |
| | D) | When performance leads to valued rewards, internals exhibit higher performance on tasks involving learning than externals exhibit. |
| | E) | There is a stronger relationship between job satisfaction and performance for internals than for externals. |
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| 12 | |
Which of the following represents one's tendency to take more personal responsibility for success than for failure? |
| | A) | Tasks bias |
| | B) | External bias |
| | C) | Organizational bias |
| | D) | Self-serving bias |
| | E) | Fundamental bias |
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| 13 | |
Which of the following is not one of the big five personality dimensions? |
| | A) | Extraversion |
| | B) | Locus of control |
| | C) | Agreeableness |
| | D) | Openness |
| | E) | Conscientiousness |
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| 14 | |
How much personal responsibility individuals take for their behaviour and its consequences is called |
| | A) | Self-Serving Bias |
| | B) | Self-Monitoring |
| | C) | Locus of Control |
| | D) | Causal Attribution |
| | E) | Fundamental bias |
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| 15 | |
Which variable does not have a positive correlation with job satisfaction? |
| | A) | Turnover |
| | B) | Motivation |
| | C) | Job involvement |
| | D) | Organizational citizenship |
| | E) | Organizational commitment |
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| 16 | |
Emotional labour, the requirement to suppress felt emotions, creates a situation called |
| | A) | Job satisfaction |
| | B) | External Locus of Control |
| | C) | Emotional intelligence |
| | D) | Emotional dissonance |
| | E) | Emotional labour |
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| 17 | |
Which of the following is not correct regarding positive emotions? |
| | A) | Positive emotions are goal congruent. |
| | B) | Positive emotions are triggered by frustration and failure |
| | C) | Positive emotions include feelings of happiness or love. |
| | D) | All of these answers are correct. |
| | E) | Centred on a person’s goals. |
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| 18 | |
Which of the following is a negative emotion? |
| | A) | self-monitoring |
| | B) | Pride |
| | C) | Relief |
| | D) | Joy |
| | E) | Envy |
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| 19 | |
Positive emotions are experienced when you are in circumstances that |
| | A) | are goal-congruent. |
| | B) | are inconsistent with your goals. |
| | C) | are consistent with others’ emotions. |
| | D) | are in conflict between required and true emotions. |
| | E) | must be judged in terms of intensity. |
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| 20 | |
The area of emotional intelligence is important to managers because, unlike IQ, social problem solving and the ability to control one's emotions |
| | A) | cannot be learned. |
| | B) | is difficult to identify in job interviews. |
| | C) | is necessary for customer service. |
| | D) | can be taught and learned. |
| | E) | is dealt with in Universities across Canada. |
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| 21 | |
Which of the following is not one of Goleman’s dimensions of emotional intelligence: |
| | A) | self-awareness |
| | B) | self-motivation |
| | C) | self-efficacy |
| | D) | empathy |
| | E) | self-regulation |
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