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| 1 | |
Which of the following describes the functions of feedback? |
| | A) | Motivational and environmental |
| | B) | Situational and motivational |
| | C) | Specific and task oriented |
| | D) | Instructional and motivational |
| | E) | Oriented and motivational |
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| 2 | |
Feedback is objective information about individual or collective performance shared |
| | A) | with middle and upper management. |
| | B) | with the HR department. |
| | C) | with those in a position to improve the situation. |
| | D) | with shareholders. |
| | E) | with those who apply for the job. |
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| 3 | |
Traditional performance systems having created widespread dissatisfaction, and team-based organizational structures replacing traditional hierarchies; these are considered to be two reasons for growing popularity of |
| | A) | lower-level employee uprising. |
| | B) | multiple source analysis. |
| | C) | traditional feedback. |
| | D) | nontraditional feedback. |
| | E) | command-and-control hierarchy. |
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| 4 | |
Relating feedback to existing performance goals and clear expectations, and giving specific feedback tied to observable behaviour are ways to |
| | A) | make sure feedback gets results. |
| | B) | assure feedback failure. |
| | C) | manipulate organizational reward systems. |
| | D) | negotiate types of rewards. |
| | E) | organize reward norms. |
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| 5 | |
_________ rewards are self-granted. |
| | A) | Extrinsic |
| | B) | Intrinsic |
| | C) | Equality |
| | D) | Equity |
| | E) | Reinforcement |
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| 6 | |
Turntables Inc. is a company that attempts to pay the least amount of wages for maximum effort. Turntable Inc. can be described as a(n) ______ company. |
| | A) | profit maximizing |
| | B) | equity driven |
| | C) | equality focused |
| | D) | intrinsically-oriented |
| | E) | extrinsically-oriented |
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| 7 | |
According to the reward _________ norm, rewards should be allocated proportionate to contributions. |
| | A) | expectancy |
| | B) | equity |
| | C) | equality |
| | D) | organizing |
| | E) | association |
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| 8 | |
Profit maximization, equity, equality, and need, are all part of which key factor in the organizational reward system? |
| | A) | Types of rewards |
| | B) | Desired outcomes |
| | C) | Distribution criteria |
| | D) | Behavioural outcomes |
| | E) | Organization's reward norms |
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| 9 | |
Which of the following reward norms calls for distributing rewards based not on one’s contributions, but on meeting individual employee requirements? |
| | A) | Equity |
| | B) | Equality |
| | C) | Profit maximization |
| | D) | Need |
| | E) | Value |
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| 10 | |
The trend today in the distribution of rewards is toward which distribution criterion? |
| | A) | level in hierarchy |
| | B) | job type |
| | C) | performance |
| | D) | Tenure |
| | E) | equality |
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| 11 | |
Which criteria for the distribution of rewards include tangible outcomes such as individual, group, or organization performance; quality and quantity of performance? |
| | A) | Performance: considerations |
| | B) | Performance: actions |
| | C) | Performance: behaviours |
| | D) | Performance: results |
| | E) | Performance: motives |
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| 12 | |
Teamwork, cooperation, risk taking and creativity are all considered to be part of which general criteria for distribution of rewards? |
| | A) | Performance: considerations |
| | B) | Performance: actions and behaviours |
| | C) | Performance: success |
| | D) | Performance: results |
| | E) | Performance: outcomes |
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| 13 | |
___________ criteria for distribution of rewards involve customary or contractual, nature of the work, equity, and tenure and level of hierarchy. |
| | A) | Nonperformance considerations |
| | B) | Performance: considerations |
| | C) | Performance: actions and behaviours |
| | D) | Performance: success |
| | E) | Performance: results |
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| 14 | |
If Tamia Felberg, a manager of a successful CPA firm in New York City, over emphasizes monetary rewards and her rewards lack an "appreciation effect", then Tamia should understand that her rewards will |
| | A) | increase performance. |
| | B) | assure feedback failure. |
| | C) | fail to motivate. |
| | D) | improve soft performance. |
| | E) | defeat rewards negotiation. |
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| 15 | |
__________ is the process of making behaviour occur less often by contingently presenting something displeasing or withdrawing something positive. |
| | A) | Punishment |
| | B) | Extinction |
| | C) | Negative reinforcement |
| | D) | Positive reinforcement |
| | E) | Continuous reinforcement |
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| 16 | |
__________ is the weakening of a behaviour by ignoring it or making sure it is not reinforced. |
| | A) | Punishment |
| | B) | Extinction |
| | C) | Negative reinforcement |
| | D) | Positive reinforcement |
| | E) | Continuous reinforcement |
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| 17 | |
Every instance of a target behaviour is reinforced when which of the following schedules is in effect? |
| | A) | Punishment |
| | B) | Extinction |
| | C) | Negative reinforcement |
| | D) | Positive reinforcement |
| | E) | Continuous reinforcement |
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| 18 | |
Which schedule of reinforcement produces the strongest behaviour that is most resistant to extinction? |
| | A) | Punishment reinforcement |
| | B) | Intermittent reinforcement |
| | C) | Negative reinforcement |
| | D) | Positive reinforcement |
| | E) | Continuous reinforcement |
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| 19 | |
The key to successful behaviour shaping lies in reducing a complex target behaviour to easily learned steps and then |
| | A) | move on to the next behaviour. |
| | B) | using negative reinforcement. |
| | C) | offer pay for performance. |
| | D) | faithfully reinforcing any improvement. |
| | E) | making all rewards contingent on teamwork. |
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