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| burnout | A condition of emotional exhaustion and negative attitudes. (See page(s) 96) |
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| control strategy | Coping behaviour that directly confronts or solves problems. (See page(s) 101) |
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| coping | Process of managing stress. (See page(s) 100) |
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| escape strategy | Coping strategy that avoids or ignores stressors and problems. (See page(s) 101) |
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| hardiness | Personality characteristic that neutralizes stress. (See page(s) 102) |
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| holistic wellness approach | Advocates personal responsibility in reducing stressors and stress. (See page(s) 105) |
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| relaxation response | Inducing a state of peacefulness in oneself. (See page(s) 105) |
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| social support | Amount of helpfulness derived from social relationships. (See page(s) 99) |
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| stress | Behavioural, physical, or psychological response to stressors. (See page(s) 92) |
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| stressors | Environmental factors that produce stress. (See page(s) 92) |
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| symptom management strategy | Coping strategy that focuses on reducing the symptoms of stress. (See page(s) 101) |
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| Type A behaviour pattern | Aggressively involved in a chronic, determined struggle to accomplish more in less time. (See page(s) 102) |