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Communicating at Work: Principles and Practices for Business and Professions, 7/e
Ronald B. Adler
Jeanne Marquardt Elmhorst
Communicating at Work

Chapter Outline

Communicating at Work

The Importance of Communication

The Nature of Communication

The Process of Communication

Communication Principles

Using Communication Networks

Formal Communication Networks

Informal Communication Networks

Choosing the Optimal Communication Channel

Face-to-Face Communication

Teleconferencing

Telephone and Voice Mail

Written Communication

Which Channel to Use

Summary

Key Terms

Resources

Activities









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