 |
1 | |
According to research discussed in chapter one, the Harvard Business Review reported which of the following factors was most important in promoting an executive. |
| | A) | education |
| | B) | capacity for hard work |
| | C) | the ability to communicate |
| | D) | ambition |
|
|
2 | |
Effective communication skills impact which of the following careers? |
| | A) | Police officer |
| | B) | Engineer |
| | C) | Physician |
| | D) | All of the above |
| | E) | "a" and "c"only |
|
|
3 | |
This term means any signal that triggers the response of a receiver. |
| | A) | Message |
| | B) | Encoding |
| | C) | Channel |
| | D) | Feedback |
|
|
4 | |
The process of attaching meaning to words or symbols is known as ____________ |
| | A) | encoding |
| | B) | decoding |
| | C) | feedback |
| | D) | all of the above |
|
|
5 | |
Based on the idea that communication is a transactional process where people are both senders and receivers, feedback is very important. Of the following choices, which is an example of legitimate feedback? |
| | A) | A smile |
| | B) | Sending an email response to your boss |
| | C) | Choosing not to return a phone message |
| | D) | All of the above |
|
|
6 | |
Adler and Elmhorst suggest that there are several different types of noise. Based on this discussion, which of the following is an example of psychological noise? |
| | A) | The sound of a worker operating a jackhammer in the construction site across the street from your office. |
| | B) | A person who has the flu. |
| | C) | Failing to understand the ideas for improving customer service presented by a coworker because you do not like her. |
| | D) | The smell of a stinky cigar during a board of directors meeting. |
|
|
7 | |
There are four different types of contexts that can influence communication. After reading the following example, decide which context best describes this situation. "You and your manager are alone working on a project. You decide this would be a good time to ask for extra time off for your summer vacation." |
| | A) | Social context |
| | B) | Chronological context |
| | C) | Physical context |
| | D) | Cultural context |
|
|
8 | |
Context influences communication. Based on your understanding of cultural context, which of the following best represents the meaning of this term? |
| | A) | The time of day you talk to another person. |
| | B) | The age of the communicators. |
| | C) | Talking to your boss in the break room versus talking to her in the conference room. |
| | D) | The relationship between two communicators. |
|
|
9 | |
Which of the following characteristics describes the dynamic nature of the communication process? |
| | A) | Communication is avoidable. |
| | B) | All communication has a relational component. |
| | C) | Communication is inherently ethical. |
| | D) | All of the above. |
|
|
10 | |
All communication has a content and relational dimension. According to the information in chapter one, a relational message that shows how much a communicator likes the other person is referred to as: |
| | A) | respect |
| | B) | discipline |
| | C) | affinity |
| | D) | control |
|
|
11 | |
Based on Adler and Elmhorst's discussion of ethical communication in chapter one, which of the following is an ethical standard? |
| | A) | The Golden Rule |
| | B) | The McDonald's Employee Handbook's views on reprimanding an employee for appearance |
| | C) | The "60 Minutes" Test |
| | D) | All of the above |
| | E) | "a" and "c" only |
|
|
12 | |
The type of communication network designed by management to dictate who should talk to whom to get the job done is called |
| | A) | an informal communication network |
| | B) | a semi-formal communication network |
| | C) | a formal communication network |
| | D) | none of the above |
|
|
13 | |
On his second day of the job, John's manager has to show him how to process a product return for a customer, because John is unfamiliar with the process. This is an example of which type of communication? |
| | A) | Downward |
| | B) | Formal |
| | C) | Horizontal |
| | D) | Upward |
|
|
14 | |
In a formal communication network, upward communication is especially important to females because: |
| | A) | There are fewer female executives. |
| | B) | Females who engage in more interactions with their supervisors advance more quickly in the organizational hierarchy. |
| | C) | Both are correct answers. |
| | D) | Neither are correct answers. |
|
|
15 | |
Adler and Elmhorst explain that horizontal communication serves five functions. From the following list, which one is not a positive function? |
| | A) | Building rapport with coworkers |
| | B) | Task coordination on major projects |
| | C) | Problem solving for errors in the advertising budget |
| | D) | Creating rivalries to boost sales |
|
|
16 | |
In their discussion of horizontal communication, Adler and Elmhorst note that although horizontal communication can create an effective work environment, it can also create rivalries that can stifle communication. Which of the following is an example of such a rivalry? |
| | A) | Two people in your department competing for a promotion. |
| | B) | Several coworkers form a team to participate in a golf league against other companies in the same industry. |
| | C) | A language barrier between two coworkers. |
| | D) | All of the above. |
|
|
17 | |
Which of the following ideas/statements describe communication in an informal communication network? |
| | A) | An organizational flowchart. |
| | B) | The manager in the accounting department knows about the new position in the advertising department before anyone else, because she plays golf with the sales manager. |
| | C) | People who work inside the same cubicle usually won't talk very much, because they get on each other's nerves. |
| | D) | All of the above. |
| | E) | "a" and "b" only |
|
|
18 | |
Which of the following terms is an example of a function of an informal communication network? |
| | A) | Confirming |
| | B) | Expediting |
| | C) | Supplementing |
| | D) | All of the above |
|
|
19 | |
At a July 4th barbecue at your boss' house everyone is supposed to bring something. Since you are new in the company, you ask a coworker what you should bring. This is an example of which function of a informal network? |
| | A) | Circumventing |
| | B) | Contradicting |
| | C) | Confirming |
| | D) | Expanding |
|
|
20 | |
If you wanted to provide your supervisor with a detailed account of your version of the new marketing plan for a new product line the best communication channel would be? |
| | A) | Face-to-face communication |
| | B) | Teleconferencing |
| | C) | A written proposal |
| | D) | Voice mail |
|
2002 McGraw-Hill Higher Education