Learning Objectives

After reading this chapter, you should be able to:

• Define human resources management and explain its significance.

• Summarize the processes of recruiting and selecting human resources for a company.

• Discuss how workers are trained and their performance appraised.

• Identify the types of turnover companies may experience, and explain why turnover is an important issue.

• Specify the various ways a worker may be compensated.

• Discuss some of the issues associated with unionized employees, including collective bargaining and dispute resolution.

• Describe the importance of diversity in the work force.

• Assess an organization's efforts to reduce its workforce size and manage the resulting effects.