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Critical Thinking Case
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Remedying the Situation

Jeff Gordon is the manager of information services at Machine Testing Systems Corporation's Powertrain Division in Ann Arbor, Michigan. MTS world headquarters is in Eden Prairie, Minnesota. Jeff also is responsible for administrating MTS's Noise and Vibration Division in Madison Heights, Michigan, which does not have a full-time information technologies staff. Jeff administers the NVD local domain via remote access through the MTS corporate Virtual Private Network.

One day, the NVD server goes down and the NVD users are unable to dial-in to their local domain. You are one of the NVD users. What steps would you take to remedy the situation?



1

If you were a NVD user who had an important business deal fall through because you lost most of your primary communications systems, what would you do to prevent it from happening again?
A)Develop a back-up communication system by investing in a notebook computer.
B)Develop a back-up communication system by investing in a personal digital assistant (PDA).
C)Develop a back-up communication system by investing in a smart phone (2G phone).
D)Make sure to always have access to a telephone, fax machine, and messenger service.







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